AI Solutions · Tourism
Demo: Sumar Tours
An AI-assisted enquiry handling concept for a tour operator in Salalah receiving questions in Arabic and English around the clock.
Demo projectThis is a demonstration project that shows how we document work. It does not represent a real client engagement and will be replaced by real case studies.
The problem
During the season, the team received hundreds of similar questions about availability, prices, pick-up points and what to bring, in two languages, at all hours. Replies were slow at night, and genuine booking requests were buried under repetitive questions.
What we built
An AI assistant on WhatsApp and the website that answers factual questions from an approved knowledge base in the customer's language, collects booking details, and hands over to a person for pricing exceptions, complaints or anything it is not confident about. Every conversation is logged, and the team reviews and corrects answers weekly.
Results
- Designed to answer routine questions instantly in Arabic and English, at any hour.
- Target: a human joins any handed-over conversation within 30 minutes during working hours.
- Booking requests arrive with the details already collected, reducing back-and-forth.
- The assistant only answers from approved content, and every reply can be reviewed.
- Client
- Demo: Sumar Tours
- Industry
- Tourism
- Market
- Sultanate of Oman
- Project type
- AI Solutions
Services provided
- AI automation
- WhatsApp automation
- Knowledge base setup
- Human handover design
Technology
- Claude API
- WhatsApp Business Platform
- n8n workflows
- PostgreSQL
- Next.js review console