Automation · Healthcare
Demo: Nakheel Clinic
An appointment and reminder automation concept for a multi-doctor clinic in Seeb, designed to cut no-shows and free reception from phone calls.
Demo projectThis is a demonstration project that shows how we document work. It does not represent a real client engagement and will be replaced by real case studies.
The problem
Reception spent the afternoon calling the next day's patients one by one. Unanswered calls meant unconfirmed slots, empty chairs when patients did not show, and no simple way for patients to reschedule.
What we built
Booking requests from the website and WhatsApp are logged in one schedule. Patients receive a confirmation, a reminder 24 hours before and another two hours before, in Arabic or English, with buttons to confirm or reschedule. Reception sees a list of unconfirmed appointments each morning and only calls those. Follow-up and review requests go out after the visit.
Results
- Designed to replace afternoon confirmation calls with automatic reminders and a short exception list.
- Patients can confirm or reschedule with one tap instead of calling back.
- Target: every booking acknowledged on WhatsApp within a minute, in the patient's language.
- Management sees confirmed, unconfirmed and missed appointments per doctor on a simple dashboard.
- Client
- Demo: Nakheel Clinic
- Industry
- Healthcare
- Market
- Sultanate of Oman
- Project type
- Automation
Services provided
- Business automation
- WhatsApp automation
- Booking workflow
- Reporting dashboard
Technology
- WhatsApp Business Platform
- n8n workflows
- PostgreSQL
- Google Calendar sync
- Next.js admin panel