Retail & Shops
"Is this available and how much?" answered in seconds.
Retail in Oman happens on Instagram and closes on WhatsApp. We build catalogues and online stores that show live stock and prices, log every enquiry as a potential order and keep the customer updated until the parcel arrives in Seeb, Sohar or Salalah.
Typical automation chain
- Instagram or website enquiry
- Stock check
- WhatsApp price reply
- Order
- Delivery update
Today
What usually holds retail & shops back
- Dozens of "price?" comments and DMs every day, each answered by hand.
- A customer is told an item is in stock, then it turns out to be sold in another branch.
- Orders taken on WhatsApp are written on paper and some never get delivered.
- Promotions reach only whoever happened to see the story that day.
Automation opportunities
What can practically be automated
Enquiry to answer in seconds
A customer taps a product on Instagram or your website and receives the price, sizes and availability on WhatsApp, with an order button, before your staff has picked up the phone.
Live stock across branches
One product list feeds the website, the catalogue link in your bio and the WhatsApp replies, so what you promise is what you have.
Orders logged and delivered
Every order gets a number, a delivery status and a WhatsApp update at dispatch and delivery, with cash on delivery or a Thawani payment link.
Promotions to the right customers
Eid, Ramadan, back to school and clearance campaigns sent to customers who bought similar items, with a link to the offer page.
Branch locator and store pickup
Customers find the nearest branch with hours and directions, reserve an item online and collect it the same day.
What we build
Bilingual online catalogue or store
Products with variants, photos, prices in OMR and stock, with WhatsApp order or full checkout with local payment gateways.
Enquiry and order desk
Enquiries from Instagram, website and WhatsApp in one queue, with quick replies, order creation and delivery assignment.
Customer messaging
Order confirmations, delivery updates, back-in-stock alerts and promotion campaigns, sent in the customer's language.
Owner dashboard
Sales by product, branch and channel, enquiry-to-order conversion and low-stock alerts.
Frequently asked questions
Turn "how much?" into orders.
Book a free consultation and we will look at how enquiries reach you from Instagram and WhatsApp today and show the quickest path to logged, delivered orders.
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